Help

Welcome to the Gostok Help Center!
We're here to assist you with any questions, issues, or feedback you may have.

Below are some common topics our users ask about. If you don’t find what you need, feel free to contact us directly.

 

? Frequently Asked Questions

1. How do I download images?

Simply browse our categories or use the search bar. Click on any image and select the resolution or license you prefer, then click Download.

2. Do I need an account to use Gostok?

You can browse and download free images without an account, but a free account is required to access premium features, save favorites, and manage downloads.

3. What image licenses do you offer?

Each image includes its license terms (free for personal, commercial use, editorial only, etc.). Please read the license before using the image to ensure compliance.

4. Can I use images on my commercial project?

Yes, but only those marked as “commercial use allowed.” Check the license details shown with each image.

5. I downloaded the wrong image. Can I get a refund?

Refunds are available for accidental purchases reported within 24 hours. Please contact support with your order ID.

 

?️ Technical Issues

Image not downloading?

Try the following:

  • Refresh the page and try again

  • Clear your browser cache

  • Disable browser extensions that might block downloads

Still not working? Contact Us

Account problems?

  • Forgot your password? Use the "Forgot Password" link on the login page

  • Can't log in? Make sure you're using the correct email or try resetting your password

 

? Contact Support

Still need help? We’re ready to assist you!

  • ? Email: support@gostok.store

  • ? Support Hours: Monday–Friday, 9 AM – 6 PM (UTC+2)

  • ? Mailing Address: Gostok Inc., 101 Creative Blvd, Nova City, USA

We aim to respond to all inquiries within 24–48 hours.

 

? Suggestions & Feedback

Have an idea to improve Gostok? Found a bug? Want to request new features or categories?

? Send us feedback — your voice helps shape our platform.